Delivery & returns

Every product page says when it ships: lamps, rugs and shelves in 1–2 business days, furniture in stock in 3–5 business days, and sofas and chairs in velvet or leather in 7–9 weeks, because we make them to order. Then add the time on the road: 3–5 business days for a parcel, 1–2 weeks for furniture.

We call to book a time with you. Two people carry each piece to the room you choose, unpack it, screw on the legs or assemble it, set it where you want it and take all the packaging away.

Parcels come by UPS to your door. Furniture comes by our carrier to your door, or to the lobby of an apartment building; the driver doesn’t carry it upstairs or unpack it. Sofas need only their legs screwed on; beds, desks and shelves come with the tools they need.

Measure the narrowest door, hallway and stair turn on the way to the room, and compare them with the diagonal depth and the box sizes on the product page. If a number is close, send us the measurements and a photo and we’ll check before you order.

Write to us within 30 days of delivery. Parcels come back free with a label we email you. Large furniture we collect from your home for a fee of 15% of its price, at most $250, and refund the rest. The delivery fee isn’t refunded. Furniture made to order follows the same rules.

Tell us within 7 days of delivery, with photos of the piece and the box. We send a replacement part or piece, or collect it and refund you.

Not yet. We deliver to the 48 contiguous states and Washington, DC.

Yes, up to five per order, by mail. Order them from the swatches page or from the fabric section of any sofa, chair or bed.